Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, you may request a return within 14 days of receiving your order. 

To be eligible for a return:
- Item must be unused and in the same condition as received.
- Return shipping costs are the responsibility of the buyer.
- Custom-made or personalized items are non-refundable.

To start a return, contact us at props3dcosplay@gmail.com. Once approved, we’ll provide instructions on how and where to send your package.

Please note: We do not accept returns without prior communication.